@article{ref1,
title="Identifying routine surge for poison control telephone response systems",
journal="Studies in health technology and informatics",
year="2009",
author="Latimer, Seth and Ellington, Lee and Maxwell, Amiee and Poynton, Mollie and Caravati, E. Martin and Crouch, Barbara Insley and Bennett, Heather",
volume="146",
number="",
pages="811-811",
abstract="<p>[Abstract unavailable]</p> <p>Language: en</p>",
language="en",
issn="0926-9630",
doi="",
url="http://dx.doi.org/"
}