@article{ref1,
title="Exposure to aggression at work in the health care and public service sectors",
journal="Medycyna pracy",
year="2007",
author="Drabek, Marcin and Merecz, Dorota and Moscicka, Agnieszka",
volume="58",
number="4",
pages="299-306",
abstract="BACKGROUND: The aim of the study was to assess the frequency and forms of violent behavior against nurses and service sector workers. MATERIAL AND METHODS: The subjects under the study were 1163 nurses and 391 service sector workers (public transport and postal services) aged 19-63 years. Subjects were asked to fill in the survey questionnaire &quot;Exposure to Aggression&quot;, which consists of 32 items and allows for assessing the frequency of acts of aggression (both physical and psychical) against employees in a one year period. RESULTS: Clients and patients were the most common source of aggression in the group of employees under study; around 90% of them experienced various forms of verbal abuse. Every second employee was the subject of supervisor's aggression. It was also found that more than 20% of public transport workers and around 14% of nurses were physically abused by their clients or patients. The collected data show that aggressive behaviors at work is a serious and challenging problem that may affect the performance and health of employees.<p /> <p>Language: pl</p>",
language="pl",
issn="0465-5893",
doi="",
url="http://dx.doi.org/"
}