@article{ref1,
title="The Role of Public Relations During Industrial Crises",
journal="Industrial crisis quarterly",
year="1987",
author="Grunig, L. S.",
volume="1",
number="2",
pages="10-18",
abstract="This case study explores the relationship among a small citizen's group, a wood- preserving plant, the mass media and the government during a water pollution cri sis. It examines the public relations efforts surrounding the controversy and concludes that an on-going, balanced, two-way program of communication would have been more effective than the one-way, reactive posture adopted by the plant.<p />",
language="",
issn="0921-8106",
doi="10.1177/108602668700100203",
url="http://dx.doi.org/10.1177/108602668700100203"
}