@article{ref1,
title="Fire alarms and siren songs: the role of issues management in the prevention of, and response to, organizational crises",
journal="Industrial crisis quarterly",
year="1991",
author="Mahon, J. F. and Cochran, P. L.",
volume="5",
number="2",
pages="155-176",
abstract="The focus of this paper is on the interplay between and among issues and crisis management. These linkages have not been previously explored in any depth. This analysis addresses: (1) the process by which issues become crises and suggests specific criteria to evaluate the potential for an issue to become a crisis ; (2) offers reasons why organizations miss the warning signs of impending crises; and (3) offers examples of recent crises and draws lessons from those experiences.<p />",
language="",
issn="0921-8106",
doi="10.1177/108602669100500204",
url="http://dx.doi.org/10.1177/108602669100500204"
}