@article{ref1,
title="Communicating in a Crisis-- Choosing the Right Vehicle",
journal="Industrial crisis quarterly",
year="1987",
author="Noel, V.",
volume="1",
number="2",
pages="27-37",
abstract="Awareness of the potential for industrial crises has risen, as the public's attention is increasingly directed at crisis situations. The ability to communicate effectively in a crisis is essential for organizations. A firm's credibility may be enhanced or damaged depending on the perceptions created as a result of communications. The variety of crises and communication responses permits an examination of factors that need to be considered in choosing the most appropriate communications vehicle in a crisis situation. These vehicles will be examined in light of key factors that include, the scope of the crisis, the audience to be reached, the content of messages (OA&A, 1984), its sensitivity, and the urgency in divulging information. Information technology can provide companies with a strategic competitive edge, and act as both an offensive and defensive weapon in anticipating, preventing, reacting to, and recovering from crises.<p />",
language="",
issn="0921-8106",
doi="10.1177/108602668700100205",
url="http://dx.doi.org/10.1177/108602668700100205"
}